Sample customer satisfaction survey: Website

Category: Satisfaction

This sample customer satisfaction questionnaire is a tool to help to evaluate the satisfaction of customers that use a website.This example questionnaire can be downloaded for free. This sample questionnaire is available in a Word format and you are free to adapt it at your own specifications. Just do it easy !


Preview of Sample customer satisfaction survey: Website

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Introduction 

Customer services from Website X

How would you evaluate the following points on a scale of 1 to 5

 Scale

1             completely disagree

2             disagree

3             don’t disagree / don’t agree

4             agree

5             absolutely agree.

When the Customer Services or Members desk promise to do something within a specific time frame, it is done. 1 2 3 4 5

If I have a problem or a question the Customer Services or Members desk show interest in solving the problem. 1 2 3 4 5

I have the impression that the Customer Services or Members desk strive to solve problems or answer questions within 24 hours. 1 2 3 4 5

The staff of the Customer Services or Members desk are always prepared to help. 1 2 3 4 5

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